Thank you for your interest in Ping Ming Health and Chinese medicine. Here are some answers to frequently asked questions before you visit us for the first time. We look forward to welcoming you to our clinic.
1. Private Health Insurance
Our practitioners are covered for acupuncture and consultation by over 40 private health funds, including HBF and Medibank Private. If you are covered by a private health insurer, we will issue you with a receipt so that you can submit a claim with your insurer for your appointment with us. The rebated amount will depend on your insurer and the type of cover you have.
2. How many treatments and how often?
If you need treatment, we suggest 1 or 2 appointments per week for the first two weeks in order to achieve the quickest response from your body. As your condition improves, treatment is reduced to 1 appointment per week or per fortnight. The duration between treatments becomes longer until your condition is resolved and you no longer require treatment.
The aim of Traditional Chinese Medicine treatment is to improve your internal organ function and circulation so that your body can heal and then support itself without treatment.
Certain conditions may require treatment to be arranged around the stages and phases of the body (ie. fertility & IVF).
3. Things to avoid before your appointment
Within 2 hours before your appointment with us, please avoid tea, coffee, alcohol, exercise, emotional upsets. During your appointment, we check your body by Traditional Chinese diagnosis, including the pulse and the tongue (please do not brush or clear your tongue coating). The things that we ask you to avoid can disturb your circulation, the functioning of the organs and the colour of the tongue. In case you cannot avoid these things, please mention them to us when you come in so that we can take them into account and achieve the most accurate diagnosis for you.
In case your appointment is close to a meal time, we suggest you have something light to eat to support your treatment.
4. The questions we may ask you
Chinese Medicine considers all our physical functioning is associated with our internal organs. When you come in to see us, we may ask you extra questions around your body’s physical condition, including bowel movement, urination, menstruation, sleep, diet, energy levels, stress levels. Further questions and details may be required depending on your individual case.
If you are receiving treatment and medications from other practitioners (including your GP), it does not interfere with being able to receive treatment from us. If you are taking medications prescribed by another practitioner please advise your Ping Ming Health practitioner during your appointment with us. We will arrange your treatment and medication to suit.
6. How long is the appointment?
Please put aside at least 1 hour for your consultation and treatment each time. We suggest allowing 1.5 hours for your initial appointment.
7. Methods of payment
We can accept payment by cash, EFTPOS and credit card on the day of your appointment.
8. What if I don’t get along with my practitioner?
We understand that you should feel comfortable discussing all aspects of your health with your Chinese medicine practitioner. You may have a preference for a female or a male practitioner, or you may have language or cultural preferences. If for any reason you don’t feel completely comfortable with your practitioner, you are free to request and change to another practitioner in our clinic. Your health and happiness is very important to us and we aim to provide the best possible service to our clients.
9. How much will my appointment cost?
Please contact us to make an appointment and enquire about our consulting fees. Our friendly assistants and practitioners will be happy to answer any other specific questions regarding your appointment or health condition when you call our clinic.
Our clinic consulting hours are Monday to Sunday, 9AM – 6PM.